When we bought our current home back in 2011 we also bought a new washer and dryer. I don’t remember why we bought a new washer and dryer. I don’t even remember being dissatisfied with our old ones. I guess Susan just wanted new appliances for the new house.
We bought our new washer and dryer from Hahn’s. I consider Hahn’s to be the Aldi’s of appliance stores. I don’t mean that negatively. Hahn’s sells things inexpensively because they don’t spend money on superfluous things in their showroom, like carpet. Also if I recall our Hahn’s was having a grand opening sale at the time.
When it comes to purchasing a particular make, model or style of washer, dryer, dishwasher, refrigerator, oven, stove, or any other appliance, I believe the person who will be using it most often should make the choice. Susan had her heart set on owning a front loading washer and dryer, so that’s what we bought.
I don’t remember much about the salesman at Hahn’s who sold us the washer and dryer, and that’s probably a good thing. I really only remember three things about the purchase. I remember that the display units were sitting on small plastic drawers, which we were told at the time of sale were not included in the purchase of the washer and dryer. The cost of the plastic pedestals was $400. When I threatened to leave, they found us a pair with scratches on the side for half that price. My vote was vetoed (milk crates) and we bought the stands. The second thing I remember is that the paperwork and sale took far longer than I thought it should have. The biggest television on display was showing Avatar on Blu-Ray, and the kids and I spent at least half an hour watching it. The last thing I remember is that it rained on us the whole way home with the washer and dryer in the back of my truck. We stopped and ate dinner at Whataburger and I stared out the window the whole time to make sure nobody stole the washer and dryer from the bed of my truck as we ate. Nobody did.
Including the cost of the pedestals, we paid nearly $1,500 for the washer and dryer.
Last year, the washer began “pausing” itself. The washer has a pause button. I’m not sure who starts a load of laundry and then decides to pause it, but the option’s there. Anyway, our washer now pauses itself. You press “play” to start washing a load (I don’t know why the washer has VCR-like controls on it) and three minutes later, the washer pauses itself. This seems like an entire problem that could have been avoided by not even putting a pause button on the washer, but there it is and that’s what it does.
The solution is to simply press play again, at which point the washer resumes and you eventually end up with a load of clean laundry. This was semi-annoying when it did it once per load. Now it does it three or four times per load. Every load. That means when you put the clothes in the washer and hit play, the timer reads “60 minutes.” If you come back in 60 minutes the timer will be flashing “57 minutes” and be paused, at which point you must press play again and come back in 57 minutes. Then it’ll say 40 minutes, and be paused. And so on and so forth. Like I said, it now stops three or four times per load. Everyone in the house has been trained to check the front of the washer when passing by the laundry room and press the button if it is flashing.
A few weeks ago, Susan called a repairman to come out and look at the washer. Based on some internet troubleshooting, we thought there was a problem with the water filter. We were wrong.
Turns out, the washer’s motherboard is “going out” according to the repairman. It’s not dead yet, but eventually it will die. The problem will continue to get worse until eventually the washer simply won’t unpause again and our clothes will be stuck in the washer while it’s full of water. The repairman showed us how to manually open the front of the washer should this happen.
“You’ll probably want a bucket to catch the water,” he offered.
The cost to replace the motherboard is $900, plus $70 for this last service call and $70 for the next one. I’m not sure if the $900 includes labor, but the washer new cost $600 so it’s a moot point. The manufacturer’s warranty was only good for a year. The extended warranty, which we did not purchase, would have covered the washer for three years. We have owned the washer for three years, three months.
We’re going to keep unpausing the washer for as long as that trick works. When it dies, we’ll replace it — probably with a top loader, and hopefully with one that doesn’t contain a motherboard.