I met Carol back in 1995 on my first day of work at a new job. In that office there were twelve helpdesk analysts and two admins who did all the adulting. Carol was one of those admins; she answered incoming calls and routed them to the technicians, processed warranty and purchase orders, and all sorts of administrative tasks. She also became the office’s unofficial mom. Carol was the one who organized parties and often played peacemaker when tempers flared. More than all of that, Carol became one of our dearest friends. Back in the 90s when Susan and I… (read more)